Support Services

Let's Connect

Contact: +65 6248 9111 [press option 1]


Telegram Channel

Location: Blk C, Level 1, C.1.03-04
8:30am to 7:30pm (Mon-Fri), 9:00am to 1:00pm (Sat)
*The counter is closed till further notice.

The Student Support Department (SS) acts as the first point of contact for SUSS students: managing the SS hotline, counter and written correspondences; fostering bonding and relations with students through events such as orientation activities for new students; organising seminars, workshops, convocation/graduation ceremonies and other student-related activities.

We offer innovative tools and resources to provide you with an exceptional digital learning experience at SUSS. Our suite of services include:

Canvas Learning Management System

  • This is the learning management system (LMS) which you will use throughout your learning journey with us.
  • Log in to access all your course-related materials (e.g. StudyGuide, eTextbook, your lecturer's powerpoint slides etc) and announcements, participate in online discussions and quizzes, submit written assignments, download marked assignments and retrieve your assessments scores.
  • You can also attend live virtual classes and replay your lecture recordings on the LMS.
  • Learn more at


  • This is your personal bookstore, which you access via Canvas, to view and download the digital resources such as eTextbooks and StudyGuides associated with the courses you are enrolled in each semester.
  • An eTextbook is the electronic version of a physical textbook, which should be downloaded before the end of semester and accessed for offline reading via BookShelf on different devices and across various operating systems. Please note that if an eTextbook has been issued for the course, no additional physical textbook will be issued.
  • The interactive StudyGuide (iSG) is an e-book, written by the Faculty and Associate Faculty, for courses in SUSS. The StudyGuide is designed to engage students' learning through quizzes, activities, self-reflection and self-assessment.

SUSS Backpack

  • This mobile app offers essential learning services at your fingertips, including quick access to your class timetable, StudyGuides, eTextbook, recorded lectures, narrated presentation materials and past year exam papers.
  • Integrated with the Canvas LMS, you can also check for course announcements and assignment due dates.
  • Use this app to track your Cumulative Grade Point Average (CGPA) scores, record your in-class attendance, contact support staff for technical enquiries, receive important notifications from SUSS instantaneously on your mobile and much more.
  • Communicate with your classmates using the Chat function, a messaging service similar to WhatsApp/Line.
  • Learn more at

SUSS Reader

  • This is an e-Reader app developed for SUSS students to read StudyGuides (iSGs) and other ePub books with convenience and ease.
  • Gain access to all iSG content on-the-go, including bite-sized study units, videos, chunked lesson recordings, audio clips and formative assessments.
  • Download the SUSS Reader from the Apple App Store and Google Play or visit

Panopto Video Learning Portal

  • This is a video hosting platform where you can find a consolidation of self-learning videos related to your courses (classroom recordings) as well as workshops conducted at SUSS.
  • On the platform you can bookmark and take notes that tags to specific time segments within the video.
  • Login to with your SUSS account to discover the variety of content available and watch videos that are not publicly available.


  • This is the video-conferencing platform for all your online classes at SUSS.
  • Engage with your instructor and experience interactive lessons through screen sharing, break-out rooms, polls and chats.
  • You can locate this tool at the left menu of your Canvas course, under the tab 'Virtual Class/Online Seminar'.
  • Online lessons are recorded and available for your reference on the next working day.
  • Access your Zoom Guide here.

Success Coach Support

  • If you are a part-time School of Business (SBIZ) student who is new to online 'V' course(s) this semester, or would like help in areas such as Curriculum Planning, Goal Setting and Time Management, Learning Services offers personalised support via confidential 1-on-1 sessions with our Student Success Coaches.
  • Learn more at or email the Student Success Coach team at for an appointment.

To learn more about our full suite of services, visit

SUSS Library

SUSS Library

Make SUSS Library your first stop for academic resources and research help.

Get started with SUSS Library

Search our collection, or directly look up resources:

If you don't know where to start, don't worry! We have created a guide to using the library.

SUSS Library Login

Sign in to your account to authenticate your access to licensed resources and to save your searches:

Username: SUSS username (e.g. johntan001)
Password: SUSS password

SIM Library Student Membership

SUSS Library partners SIM (Tay Eng Soon) Library to provide our full-time and part-time degree or diploma students with access to physical resources and other on-site services and facilities. You can find out more about:

Link up to SUSS Resources

Looking for resources on the Internet? Get quick links to SUSS Library's resources using these nifty tools:

SUSS It Out!

Subscribe to SUSS It Out! and stay updated on library news.

We're here to help

Ask the Library if you require help with research or accessing resources:


The Teaching & Learning Centre (TLC) seeks to empower your academic journey at SUSS with our array of academic support resources. Our resources include workshops (online, face-to-face, or hybrid), self-help guides/e-Resources, and personalised coaching services to enhance your learning competencies for academic success.

Full details on the available academic support resources by TLC can be found in the Student Catalogue.

For an overview of the Academic Support provided by the Teaching & Learning Centre, you may view the recorded briefing and briefing slides.

Click here to view the steps on how to login to Panopto to view the above video.


Academic Support Guide

Workshops for New Students

Must-have Skills for Your Academic Journey


Orientate yourself to the unique SUSS academic landscape and gain awareness of the academic support resources available for your academic journey through the following workshops.

  • SDW111: Take Off: Practical Tips for Learning
  • SDW171: Using Library Resources in Your Written Assignments

Building Foundation

Build foundational and essential study skills and learning competencies for academic success through the following workshops.

  • SDW113: Visual Mapping for Effective Learning
  • SDW119: Critical Reading
  • SDW131: Practically Speaking
  • SDW151: Introduction to Academic Writing
  • SDW173: Strategic Revision Using Learning Outcome


Online Resources

Anytime, Anywhere

Click on the images to access the respective resources.

Note Taking

Note Taking

For tips and techniques on effective note taking

Academic Integrity

Academic Integrity

To find out more about the various citation styles such as APA, MLA, Chicago Manual/Turabian, what constitutes plagiarism and collusion, and how to avoid committing them

e-Resources by TLC


For TLC developed e-resources such as learning log and planner templates, online learning infographics, and citation guide video (APA style)

Online Learning Space

Online Learning Space

For curated reviews and insights on learning tips and strategies

Personalised Coaching Service

TLC's free personalised coaching services aim to support students in various areas of learning competencies, such as in English academic writing, and in English speaking and/or oral presentation skills. The sessions will provide students with targeted feedback during one-to-one sessions (at no cost).

Writing Coaches

The Writing Coaching service is targeted at students who may require personalised help with their academic writing, such as TMA assignments. Through the writing support service, students can expect to better understand the areas in their writing that need improvement, as well as learn key techniques involved in different parts of the writing process


Speaking Coaching

The Speaking Coaching service is targeted at students who may require personalised help in their English speaking and/or oral presentation skills. Our Speaking Coaches will work with students on their specific speaking/presentation needs, and students can expect to improve on the technicalities of speaking/presenting to an audience, as well as build confidence when communicating in various settings.


English Language Support

Academic Writing workshops

  • SDW251: Academic Writing at Intermediate Level
  • SDW351: Research Writing I: Proposal & Literature Review*
  • SDW353: Research Writing II: Methods & Findings*

* Advanced level workshops targeted at students who are required to complete capstone projects or Master's dissertation.


Writing Right Series

The Writing Right series are self-help guides which provides an introduction to English academic writing. These resources include purposeful strategies with accompanying examples for better understanding and application of writing strategies to enhance academic writing.


For more workshops and e-resources, please refer to our Student Catalogue.


We are here for you,
In your learning journey, & life transitions,
In your search for who you are, & who you can become.

Speak to our professional Counsellors, Psychologists, and Life Coaches, free of charge.

Be supported in a safe environment, and with privacy.

[ Orientation slides ]
[ C-three webpage ]