Support Services

Let's Connect

Contact: +65 6248 9111 [press option 1]


Location: Blk C, Level 1, C.1.03-04
8:30am to 7:30pm (Mon-Fri), 9:00am to 1:00pm (Sat)

*The counter is closed till further notice.

The Student Support Department (SS) acts as the first point of contact for Singapore University of Social Sciences (SUSS) students: managing the SS hotline, counter and written correspondences; fostering bonding and relations with students through events such as orientation activities for new students; organising seminars, workshops, SUSS's convocation/graduation ceremonies and other student-related activities.

We offer innovative tools and resources to provide you with an exceptional digital learning experience at SUSS. Our suite of services include:

Canvas Learning Management System

  • This is the learning management system (LMS) which you will use throughout your learning journey with us.
  • Log in to access all your course-related materials (e.g. StudyGuide, eTextbook, your lecturer's powerpoint slides etc) and announcements, participate in online discussions and quizzes, submit written assignments, download marked assignments and retrieve your assessments scores.
  • You can also attend live virtual classes and replay your lecture recordings on the LMS.
  • Learn more at


  • This is your personal bookstore, which you can access via Canvas, to view and download the digital resources such as eTextbooks and StudyGuides associated with the courses you are enrolled in each semester.

SUSS Reader

  • This is an e-Reader app developed for SUSS students to read StudyGuides (iSGs) and other ePub books with convenience and ease.
  • Gain access to all iSG content on-the-go, including bite-sized study units, videos, chunked lesson recordings, audio clips and formative assessments.
  • In addition, enjoy access to hundreds of free eBooks from selected feeds integrated in-app.
  • Download the SUSS Reader from the Apple App Store and Google Play or visit

SUSS Backpack

  • This mobile app offers essential learning services at your fingertips, including quick access to your class timetable, StudyGuides, eTextbook, recorded lectures, narrated presentation materials and past year exam papers.
  • Integrated with the Canvas LMS, you can also check for course announcements and assignment due dates.
  • Use this app to track your Cumulative Grade Point Average (CGPA) scores, record your in-class attendance, contact support staff for technical enquiries, receive important notifications from SUSS instantaneously on your mobile and much more.
  • Communicate with your classmates using the Chat function, a messaging service similar to WhatsApp/Line.
  • Learn more at


  • This is the video-conferencing platform for all your online classes at SUSS.
  • Engage with your instructor and experience interactive lessons through screen sharing, break-out rooms, polls and chats.
  • You can locate this tool at the left menu of your Canvas course, under the tab 'Virtual Class/Online Seminar'.
  • Online lessons are recorded and available for your reference on the next working day.
  • Access your Zoom Guide here.

Panopto Video Learning Portal

  • This is a video hosting platform where you can find a consolidation of self-learning videos related to your courses (classroom recordings) as well as workshops conducted at SUSS.
  • On the platform you can bookmark and take notes that tags to specific time segments within the video.
  • Login to with your SUSS account to discover the variety of content available and watch videos that are not publicly available.

Success Coach Support

  • If you are new to online learning or would like help in areas such as Curriculum Planning, Academic Goal Setting, CGPA Monitoring and Time Management, Learning Services offers personalised support via confidential 1-on-1 sessions with our Student Success Coaches.
  • Learn more at or email the Student Success Coach team at for an appointment.

To learn more about our full suite of services, visit

SUSS Library

SUSS Library

Make SUSS Library your first stop for academic resources and research help.

Get started with SUSS Library

Search our collection, or directly look up resources:

If you don't know where to start, don't worry! We have created a guide to using the library.

SUSS Library Login

Sign in to your account to authenticate your access to licensed resources and to save your searches:

Username: SUSS username (e.g. johntan001)
Password: SUSS password

SIM Library Student Membership

*In light of the COVID-19 situation, please refer to this blog post for updates.

SUSS Library

SUSS Library contracts SIM (Tay Eng Soon) Library, located at Block A, Level 2, to provide our full-time and part-time degree or diploma programme students with access to physical library materials, and other on-site services and facilities. Click here for more information about the resources and services available through SIM Library.

Link up to SUSS Resources

Looking for resources on the Internet? Get quick links to SUSS Library's resources using these nifty tools:

SUSS It Out!

Subscribe to SUSS It Out! and stay updated on library news.

We're here to help

Ask the Library if you require help with research or accessing resources:

The Teaching & Learning Centre (TLC) seeks to empower your academic journey at SUSS with our array of academic support resources. Our resources include workshops (online, face-to-face, or hybrid), self-help guides/e-Resources, and personalised coaching services to enhance your learning competencies for academic success.

Full details on the available academic support resources by TLC can be found on the Programme Guide. The updated guide for July 2021 semester will be available at the end of June 2021.

For an overview of the Academic Support provided by the Teaching & Learning Centre, you may view the recorded briefing and briefing slides.

Click here to view the steps on how to login to Panopto to view the above video.

Recommended Workshops for New Students


Orientate yourself to the unique SUSS academic landscape and gain awareness of the academic support resources available for your academic journey through the following workshops.

  • SDW111: Take Off: Practical Tips for Learning
  • SDW171: Using Library Resources in Your Written Assignments

Building Foundation

Build foundational and essential study skills and learning competencies for academic success through the following workshops.

  • SDW113: Visual Mapping for Effective Learning
  • SDW119: Critical Reading
  • SDW131: Practically Speaking
  • SDW173: Strategic Revision Using Learning Outcome

Click here to register.

Recommended Online Resources

Click on the images to access the respective resources.

Note Taking

Note Taking

For effective note taking techniques

e-Resources by TLC


For TLC developed e-resources such as learning log and planner templates, online learning infographics and citation guide video

Online Learning Space

Online Learning Space

For curated reviews and insights on learning tips and strategies

English Language Support

Academic Writing workshops

  • SDW151: Introduction to Academic Writing
  • SDW251: Academic Writing at Intermediate Level
  • SDW351: Research Writing I: Proposal & Literature Review
  • SDW353: Research Writing II: Methods & Findings

Click here to register.

Personalised Coaching Service

Writing Coaches - This English writing support service allows SUSS students to receive personalised feedback on academic writing through one-to-one coaching sessions (at no cost). Find out more.

Writing Right Series

The Writing Right series are self-help resources which provides an introduction to academic writing. These resources include purposeful strategies with accompanying examples for better understanding and application of writing strategies to enhance academic writing. Click here to download.

For more workshops and e-resources, please refer to our Programme Guide.

Academic Integrity

In alignment with the University's strong stance on academic integrity (more details can be found in the Student Handbook), TLC provides self-help resources for students to adhere to academic integrity. Access our Academic Integrity Online Resource for pointers on how to avoid plagiarism, further resources for accurate referencing and citation, and details on the repercussions of breaching academic integrity at SUSS.

We are here for you,
In your learning journey, & life transitions,
In your search for who you are, & who you can become.

Speak to our professional Counsellors, Psychologists, and Life Coaches, free of charge.

Be supported in a safe environment, and with privacy.

[ e-Orientation slides ]
[ C-three webpage ]